Marshall Group is the audio, tech, and design powerhouse uniting musicians and music lovers through genre-breaking innovation. Our flagship brand, Marshall, is uniquely positioned with over 60 years of rock ‘n’ roll attitude on stage, at home, and on the go. Our iconic products are brought to life by a dedicated team of 800 passionate employees and sold in over 90 markets worldwide.

Right now, we need to strengthen our Customer service - China team with an after-sales technical engineerwho will focus on technical support position for the retailers, Customer Service Center and Repair Center in China.

What you’ll do:

This position is a technical support position for the retailers, Customer Service Center and Repair Center in China. Through your work, you can make our service more professional and more accurate.

Roles & Responsibilities:

• Responsible for responding consumer questions and verification of difficult issues of product.

• Responsible for the initial analysis of batch problems and communication with related technical personnel.

• Maintain and optimize product and after-sales related systems (RMS / OMS etc.)

• Responsible for customer service staff and repair center staff training on products.

• Responsible for the optimization of repair and testing method for CN repair center.

• Output test and repair  SOPs according to the company's relevant technical data.

• Other matters arranged by company

You probably have the following experiences & skills:

• Bachelor degree, Major in electronics, communication engineering, Microelectronics, etc.

• More than 3 years in technical support of electronic or acoustic products.

• Experience in maintaining system or system requirement analysis.

• Experience in compiling SOPs for electronic and acoustic product testing, repair, and field debugging.

• Good written and verbal English Communication skills.

• Proficient in analog and digital circuits, skilled in the use of oscilloscopes, multimeter, common test equipment and circuit simulation software.

• Familiar with various test methods and test tools for electronic and acoustic products.Experience in speakers, headphones, or amplifiers is preferred.

• Skilled in using all kinds of office software, especially excel, word, power-point etc.

• Ability to read English technical documents proficiently.

Our pledge:

We thrive to foster an inclusive workplace and we do not discriminate on the basis of race, religion, disability, colour, national origin, gender, sexual orientation, age or marital status. We firmly believe that Marshall thrives when our employees do, leading to better experiences for our consumers.

We encourage applications from all over the world. To enable transitioning from another country for a role at Marshall, we offer re-location support. This support is tailored for each role but always includes visa/work permit application, local authority registration, and home finding service. Don't hesitate to reach out if you have any questions.

Does this sound like you?

We look forward to reviewing your application!