Marshall Group is the audio, tech, and design powerhouse uniting musicians and music lovers through genre-breaking innovation. Our flagship brand, Marshall, is uniquely positioned with over 60 years of rock ‘n’ roll attitude on stage, at home, and on the go. Our iconic products are brought to life by a dedicated team of 800 passionate employees and sold in over 90 markets worldwide.

What you’ll do:

We’re looking for a Senior Service Coordinator to lead daily operations across our service centers, with a sharp focus on process standardization, reverse logistics, and spare parts management. You will take ownership of global service operations, overseeing everything from spare parts distribution and returns to performance tracking and process improvements. You’ll collaborate cross-functionally to implement and refine standardized workflows across all regions, ensuring smooth service delivery and a world-class customer experience.

Roles & Responsibilities:

Operational Leadership

• Oversee daily operations of multiple service centers, ensuring performance, compliance, and efficiency.
• Manage spare parts ordering, inventory control, and distribution logistics.
• Optimize reverse logistics processes for returns, repair loops, and refurbishment.

Process Development & Standardization

• Define and roll out global service processes, working closely with logistics, tech, and sales teams.
• Monitor compliance with operational guidelines and ensure smooth implementation across teams.

Performance Monitoring

• Track, analyze, and report on KPIs to assess efficiency and identify improvement opportunities.
• Drive regular audits and feedback loops to ensure process adherence and operational excellence.

Continuous Improvement & Innovation

• Identify bottlenecks, propose innovative solutions, and lead process refinement initiatives.
• Manage change initiatives, ensuring smooth adoption of new tools, systems, and processes.

Stakeholder Collaboration

• Work cross-functionally with logistics, technical, and commercial teams to improve service delivery.
• Ensure high levels of customer satisfaction by resolving issues quickly and professionally.

Who we’re looking for:

• Experience in after-sales or service operations across multiple regions
• Background in logistics, supply chain, or operations management
• Strong command of systems related to inventory, return flows, and KPI tracking
• Proven experience in service center operations, spare parts management, and reverse logistics
• Familiarity with Return Management Systems (RMS) and service process optimization
• Analytical mindset with strong ability to track, interpret, and report KPIs
• Confident communicator and collaborator across functions and levels
• Comfortable leading standardization initiatives across global or regional teams
• Passionate about delivering excellent customer service and operational improvements

Our pledge:

We thrive to foster an inclusive workplace and we do not discriminate on the basis of race, religion, disability, colour, national origin, gender, sexual orientation, age or marital status. We firmly believe that Marshall thrives when our employees do, leading to better experiences for our consumers.

Does this sound like you?

We look forward to reviewing your application!